redrun.co.uk

Trading Terms

Ordering From Red Run Footwear:

Browse through our website and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details so that we can securely process the order. Orders can only be sent to the billing address of the cardholder placing an order. Please note we have a large store in Keighley west yorkshire BD21 3PJ not JUST an online shop any queries 01535 681 489

Payment:

We accept payment by PayPal, safe online payments that allow you to pay with your credit or debit card, red run footwear does not receive or hold any of your financial details. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS , PAYMENT VIA PAYPAL ONLY

Packaging:

At Red Run Footwear, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition, unworn, and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, and we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary, please be aware a refund will be made as soon as we have clearance from Royal Mail / Parcel Force. This can take several weeks, but we will endeavour to keep you informed of all developments as appropriate.