redrun.co.uk





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Trading Terms & Privacy Policy

Ordering From Red Run Footwear:

Browse through our website and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details so that we can securely process the order. Orders can only be sent to the billing address of the cardholder placing an order. Please note we have a large store in Keighley west yorkshire BD21 3PJ not JUST an online store, any queries 01535 681 489

Payment:

We accept payment by PayPal, safe online payments that allow you to pay with your credit or debit card, red run footwear does not receive or hold any of your financial details. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS , PAYMENT VIA PAYPAL ONLY

Packaging:

At Red Run Footwear, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition, unworn, and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, and we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary, please be aware a refund will be made as soon as we have clearance from Royal Mail / Parcel Force. This can take several weeks, but we will endeavour to keep you informed of all developments as appropriate.

Privacy Policy

This privacy policy sets out how redrun.co.uk uses and protects any information that you give redrun.co.uk when you use this website. redrun.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. redrun.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.        

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information   

We will not sell, distribute or lease your personal information to third parties at any time!